Getting started
Before your first notarization.
- What documents do I need to prepare?
- Which IDs are accepted?
- How long does a session take?
- Can I notarize on mobile?
Support
Help Center
Answers to the questions we hear most. Still stuck? Our team responds within one business hour.
Identity verification
Troubleshooting the verification step.
- My ID scan keeps failing
- The liveness check won't complete
- I answered a KBA question incorrectly
- My name doesn't match my document
Sessions
During your video notarization.
- I can't hear the notary
- How do witnesses join?
- What if my connection drops?
- Can I reschedule?
After notarization
Your finished document.
- Where do I download my document?
- How does the recipient verify it?
- Can I get certified copies?
- How do I request a correction?